CONTACT US

Contact Us

By Post:

Hallam Solicitors
Lower Ground Floor,
21 Otley Road,
Headingley
Leeds,
West Yorkshire
LS6 3AA
Phone: 0113 2285306
Fax: 0113 217 4312

Frank Hallam

[email protected]

 

Conveyancing Manager:

Victoria Black

[email protected]

Hallam Solicitors is the name recognised by the Solicitors Regulation Authority (SRA) and the firm is authorised by the SRA under registration number 494741.

Get in Touch

Please feel free to get in touch with Hallam Solicitors by using the contact form below. We will then get back in touch with you as soon as possible.

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How to make a complaint

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can request our full complaints procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: [email protected]

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

21 Otley Road Headingley
Leeds
LS6 3AA